Privacy Policy

Who we are

GenQubit Limited (“GenQubit”, “we”, “us”) is a company registered in England and Wales under company number 10733350, with its registered office at 2nd Floor, Berkeley Square House, Berkeley Square, London, England, W1J 6BD.

We are the controller of the personal information described in this policy. You can contact us about privacy at Sales@Genqubit.com or by post at our registered office.

Information we collect

We collect only the information we need:

• Enquiry details you give us through the contact form or by email: name, company, work email address, phone number (optional), country, area of interest and your message.
• Business contact details exchanged during sales conversations, projects and service delivery.
• Technical information when you visit the website, such as IP address, browser type, pages visited and the date and time of your visit. Our hosting provider records this in server logs for security.
• Your colour theme preference (light or dark), stored in your browser only.
• If analytics is enabled, aggregated usage information collected through Google Analytics, only with your consent.

We do not knowingly collect special category data, and we ask you not to include it in messages to us.

How we use it

• To respond to your enquiry and arrange calls with a sales engineer.
• To provide, manage and improve our professional and managed services.
• To keep the website secure, prevent misuse and fix problems.
• To understand how the website is used so we can improve it, where you have consented to analytics.
• To send you updates about our services where you have asked us to, or where the law allows us to contact business contacts. You can opt out at any time.
• To meet our legal, regulatory and accounting obligations.

Legal basis for processing

Under UK GDPR we rely on the following lawful bases:

• Legitimate interests: responding to business enquiries, running our business, securing the website and business-to-business marketing. We balance these interests against your rights.
• Contract: where processing is needed to enter into or perform a contract with you or your organisation.
• Consent: for non-essential cookies, analytics and marketing where consent is required. You can withdraw consent at any time.
• Legal obligation: where we must keep records or share information by law.

Sharing and processors

We do not sell personal information. We share it only where needed with:

• Service providers acting on our instructions, including our website host (Hostinger), email and productivity providers, and analytics providers where enabled. They are bound by contracts that require them to protect your information.
• Our delivery teams and group companies, including our sister company Toroosio, where needed to respond to you or deliver services.
• Partners whose products we deliver (for example LizaOS, BigHammer.ai or CodeZeroGroup), only where you ask us to involve them.
• Professional advisers, regulators, law enforcement or courts where the law requires it.

International transfers

We are based in the UK and have delivery teams in Poland and India. Some of our service providers may also process information outside the UK.

Where personal information is transferred outside the UK, we make sure it is protected by an adequacy regulation or by appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can ask us for details of these safeguards.

Retention

We keep personal information only for as long as we need it:

• Enquiries that do not lead to a contract: up to 24 months after our last contact.
• Client and contract records: for the length of the contract and up to 6 years afterwards, to meet legal and accounting requirements.
• Server security logs: up to 90 days, unless needed to investigate an incident.

When information is no longer needed, we delete or anonymise it securely.

Security

We use appropriate technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls and supplier due diligence. No website can be completely secure, so please do not send us sensitive information by email or the contact form.

Your rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase your information in certain circumstances.
• Ask us to restrict or object to processing, including direct marketing.
• Ask for your information in a portable format.
• Withdraw consent at any time where we rely on consent.

To use any of these rights, email Sales@Genqubit.com. We will respond within one month. There is normally no charge.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first.

Cookies

The website uses a small amount of browser storage to remember your light or dark theme. This is strictly necessary for the feature you choose and does not need consent.

If we use analytics or marketing cookies, we will only set them after you agree through our cookie banner, and you can change your choice at any time. You can also control cookies in your browser settings.

Children

Our website and services are for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 18.

Contact us

For any questions about this policy or your personal information, contact: GenQubit Limited, 2nd Floor, Berkeley Square House, Berkeley Square, London, England, W1J 6BD, Sales@Genqubit.com.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.